The Red River Regional Dispatch Center finds New World Systems is best choice for unique consortium
Troy, Michigan - Tuesday, February 03, 2009
The Red river Regional Dispatch Center (RRRDC), located in Fargo, N.D., has signed a contract to license New World Systems' Aegis/MSP® Public Safety Solution on the Microsoft® platform to meet the emergency response needs of their highly unique consortium. The RRRDC, the nation's first consolidated regional dispatch center to cross state lines, will use New World's integrated solutions to streamline operations and serve a population of more than 190,000 residents from Fargo, West Fargo and Cass County, N.D., and Moorhead and Clay County, Minn.
"One of the biggest challenges we faced when looking for a new system was finding software and technology able to accommodate our multi-state environment," said Greg Anderson, Project Manager for the RRRDC. "What we do at the RRRDC is pretty unique; we have already accomplished a lot to be able to serve eight police deparmtnes, two sheriff's departments, two counties, two states, two seperate jail systems, three fire departments and 33 volunteer fire and EMS departments. With that said, our new software had to meet a very high standard and fit our requirements for interoperability and communication."
The RRRDC conducted a thorough evaluation, including a Request for Proposal, a detailed demonstration process, and multiple site visits to find an integrated solution that would meet their diverse requirements. The RRRDC found that the New World was the best choice to provide the right solution and support to accomodate their unique situation. According to Anderson, after surveying agencies across the country about software vendors, the RRRDC gained further confidence in New World's strong reputation for company stability and support.
"We needed completely integrated applications provided by one company," said Anderson. "New World met our requirements, and we were very satisfied with the Company's stability and reputation."
New World will provide the RRRDC with Computer Aided Dispatch (CAD), Records Management (RMS), Mobile Computing, Field-Based Reporting, Corrections Management, and Justice Information Sharing software developed in-house using proven Microsoft® technology, industry-standard Windows® Server and SQL® Server. The completely integrated applications and single database will reduce redundant data entry and make information sharing much easier between the multiple agencies that RRRDC serves by ensuring that all related information is tied together and easily accessible for different departments.
"The seamless flow of information from dispatch, to mobile, then records and through to the jail is critical for our agencies," said Anderson.
Other improvements, including embedded GIS mapping in New World's CAD, and in-car dispatching capabilities throught Mobile Computing, will help the RRRDC locate resources and emergencies to quickly respond to more than 121,000 calls for service each year. The RRRDC is looking forward to a long successful partnership with New World and many improvements in their processes after implementation.
New World Systems, a public sector software company in Troy, Michigan, has provided software solutions for public safety and public administration organizations since 1981. The Company designs, develops, markets, supports, and implements the fully integrated Logos® Public Administration Suite for local governments and the Aegis® Public Safety Suite for Law Enforcement, Fire and EMS. New World Systems has more that 750 customers comprised of more than 1,500 public sector agencies across the United States. New World is a Microsoft® Gold Certified Partner.
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For press inquiries contact:
New World Systems
Marketing
888 West Big Beaver Road
Troy, Michigan 48084
Phone: 248.269.1000
Fax: 248.269.1020
